SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dali.alidropship.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dali.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful dress, fast delivery, nice to body fabric, size mesh match. On parameters 92/65/95 growth 164 size m. The lock on the back is difficult to fasten will have to start the man
Balder, the quality is excellent
Very soft and pleasant dress. It came quickly. Beautiful and strong
The quality is excellent.
Good very
Excellent dress, at a height of 158 cm, 88- 67- 93 size s.
Gorgeous dress, love it!
The Courier took it home. Super
I'm just shocked, the courier brought me this dress! My first order that is brought to me, I do not take it myself in the mail!
Everything is beautiful and neat, exactly as in the picture
I liked it
Beautiful dress, good fabric. It is slightly transparent, light underwear in good lighting will be visible. For some reason, behind me it is shorter than in front, and already a centimeter by 4. i will cut most likely.
The dress is identical to the one in the photo, it has a zipper on the back from the neck that makes it easy to put and remove the garment. The fabric is cool, like summer shirt but not transparent at all. My measurements are 85-70-100 and my trouser size is between 34-36, I measure 160cm and weight 53kg, I ordered size S and it looks perfect. Very happy with the purchase
Dress good, very nice to the body, soft, gentle! Of course, it does, but because of such a pattern it does not look very much. And I would also like a little longer (for high will not go), I have a height of 158 cm and 5 centimeters I would add exactly, especially when you raise the hand,-and I ordered XL! Although who likes what length.)) the elastic in the waist, as I thought, is a little high located. But in general I liked the dress, especially in the sensations! There was no smell when unpacking. As for the delivery: paid the order 17.11, the store sent the next day, the parcel came as ordered to the Department of ukrpost to the city of Kharkiv 24.12. Later I will try to add photos where it is best seen.
Very pretty all perfectly so as to be